Shipping policy

Shipping Costs

The below shipping costs apply only to orders placed for shipping within the contiguous United States.

Shipping & Return Policies

Non-Contiguous US & International Shipping

  • Alaska & Hawaii: Shipping rates are dynamically calculated at checkout based on the weight and destination of your order.
  • International Shipments: All international orders may be subject to local customs duties, taxes, or import fees. These charges are determined by the destination country and are the sole responsibility of the customer. Polish Pottery Westlake does not settle international customs fees or duties on behalf of the recipient.
  • Refused or Undeliverable Packages: Shipments returned to sender or refused at delivery are subject to a 25% restocking fee. Any return shipping fees or additional costs incurred during the return process will be deducted from the customer's final refund.

Returns & Exchanges

  • Return Window: We accept returns within 10 days of delivery. To remain eligible for a refund or exchange, your return must be initiated, and the package postmarked, within this 10-day period.
  • Condition Requirements: Items must be completely unused, unaltered, and in the exact condition they were received, with all original stickers firmly attached. Returns that do not meet these standards will be sent back to the customer at their own expense.
  • Return Shipping: Customers are responsible for all return shipping costs.
  • Final Sale: Items purchased at a discount of 40% off or greater are considered final sale and are not eligible for return or exchange.

Damaged or Broken Items

We take great care in packaging your order, but if an item arrives damaged, we will gladly issue a replacement (pending product availability) or a refund for the item.

  • Notification Window: Damaged items must be reported to us within 2 days of delivery.
  • Documentation Required: To process your claim and issue a refund/replacement, please email us clear photos of the broken pottery as well as the shipping box it arrived in. See here for more details.
  • Claims: Polish Pottery Westlake will handle all claims directly with our shipping carriers; please retain the damaged items and packaging until your claim is finalized. 

Order Processing Times

  • Standard Processing: All orders are processed and securely packaged within 5 business days (Monday through Friday, excluding holidays).
  • Fulfillment Efficiency: While our policy allows for up to 5 business days, our team typically fulfills and ships most orders within 2 to 3 business days. (Please note that processing times are in addition to estimated transit times provided by shipping carriers).