Store Policies


Order Processing
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All orders placed with Polish Pottery may take up to 5 business days (Monday-Friday, excluding holidays) to be processed. If an order is placed before 10am that business day counts as a processing day. All orders placed beyond 10am will begin processing the next day. For example, if an order is placed on Thursday evening it may not be shipped until the next Thursday (at the latest) Please keep this is mind if placing time-sensitive orders.
We strive to keep processing times low, but would rather take a day or two longer to ship than compromise the safety and quality of packing the pottery.    
 
Order Cancellation  
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Once placed, orders can not be cancelled or altered. 
 
Order Combination
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If you wish to add to your order, you may do so within 24 hours. Once placed, orders or items cannot be cancelled. Shipping charges are not able to be changed/altered/refunded.  
 
Refund Policy & Breakage
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Returns


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


Sale items are final sale.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping costs are non refundable.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at polishpotterywestlake@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be returned or exchanged.

Replacements (if applicable)
We only replace items if they are defective or damaged. Claims of damage must be made within 2 days of receiving the item. If you need to exchange it for the same item, send us an email at polishpotterywestlake@gmail.com. For damaged goods please see the section on damage below.

Shipping
To return your product, you should mail your product to: 25907 Detroit Rd Westlake Ohio US 44145

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Broken Pottery
Broken pottery will be replaced or refunded (excluding shipping) pending product availability. If pottery is broken upon receipt we must be notified within 2 days of delivery. Photos of broken pottery and box received in must be sent to receive a refund as well as for us to file a claim. We will take responsibility for filing all claims with USPS. 
Unfortunately, even if an item arrives broken shipping costs are nonrefundable.


Lost/Missing Packages


If a package is not delivered after a delivery notification is sent to the customer, first wait 24 hours. If the package is still not delivered, then contact us. We will file a claim with the shipping company to attempt to locate your package. This may take up to 10 business days. Please note, unfortunately we are unable to give refunds for lost/missing packages until after the claim with the shipper has been completed. It is only after the shipper has deemed the package missing that we will issue a refund for the pottery included in the missing shipment. 

 

These policies are subject to change at any time.