Store Policies

Processing Time: Orders typically take up to 5 business days to process (average is 2–3 days). Orders placed before 10 AM count as the first processing day.
Cancellations: Once placed, orders generally cannot be cancelled or altered. If you contact us within 30 minutes of ordering, we may be able to stop shipment; however, cancelled orders are subject to a 5% cancellation fee to cover non-refundable transaction costs.
Order Combinations: Separate orders placed on the website cannot be combined. To add to an existing order, you must contact us directly via email.

Address Accuracy: Customers are responsible for providing or entering the correct shipping address. We are not responsible for shipments sent to incorrect addresses due to customer error.
Non-Refundable Charges: Shipping charges are strictly non-refundable.
Refused Shipments: Shipments that are refused or returned to sender are subject to a 25% restocking fee, and any return shipping fees incurred will be deducted from the refund.
International, Alaska & Hawaii: Shipping costs for Alaska and Hawaii are calculated at checkout. International customers are responsible for all customs, taxes, and duties.

10-Day Window: Returns must be initiated within 10 days of delivery.
Condition: Items must be unused, in original condition, with all original stickers attached.
Final Sale: Items discounted 40% or more are Final Sale and non-returnable.
High-Volume Returns: Returning over $500 of merchandise within 10 days will result in a 60-day account suspension.
Return Shipping: You are responsible for return shipping costs and should consider trackable shipping or insurance for items over $75.

Return Address:
Polish Pottery Westlake
c/o Kelly
25907 Detroit Rd
Westlake, Ohio 44145

Damaged Pottery: If a piece arrives broken, you must notify us within 2 days of delivery. To file a claim, we require four photos sent via text or email:

The broken item.
The packing materials.
The inside of the box as received.
The exterior of the box.
Note: Please keep all broken pottery and materials for 2 weeks. Shipping costs are non-refundable even if an item arrives broken.

Lost Packages: If a package is marked delivered but is missing, please wait 24 hours before contacting us. We will file a claim with the carrier, which may take up to 10 business days. Refunds for missing packages can only be issued once the carrier deems the package officially lost.
Contact Information:
Email: hello@polishpotterywestlake.com
Text: (440) 941-4430

We reserve the right to cancel / refuse any order at any time.

These policies are subject to change at any time.

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