Store Policies

*Shipping charges are non-refundable 

Shipping information for Alaska, Hawaii, and international orders can be found below.

Shipments that are returned to sender or refused are subject to a 25% restocking fee. Additionally, any shipping costs or fees incurred by returning the shipment to sender will be deducted from the customer's refund.

Customers are responsible for ensuring the shipping address entered at checkout is correct. We are not responsible for shipments that are shipped to the incorrect address due to customer error. If you enter the incorrect address at checkout, please contact us immediately to change it.

Shipping to Alaska and Hawaii

Shipping costs to Alaska and Hawaii are calculated at checkout.

International Shipping, Customs, Taxes and Duties

Any additional customs, taxes, or duties incurred beyond the price of the pottery and shipping are the responsibility of the customer. Polish Pottery Westlake does not pay international customs, taxes, or duties on behalf of the customer. 

Shipments that are returned to sender, or refused are subject to a 25% restocking fee. Additionally, and shipping costs or fees incurred by returning the shipment to sender will be deducted from the customer's refund in the event of an order being refused, or returned to sender. 


Order Processing

All orders placed with Polish Pottery may take up to 5 business days (Monday-Friday, excluding holidays) to be processed. If an order is placed before 10am that business day counts as a processing day. All orders placed beyond 10am will begin processing the next day. For example, if an order is placed on Thursday evening it may not be shipped until the next Thursday (at the latest) Please keep this is mind if placing time-sensitive orders.

We strive to keep processing times low, but would rather take a day or two longer to ship than compromise the safety and quality of packing the pottery. Our average processing time is 2-3 business days.

Order Cancellation  

Once placed, orders can not be cancelled or altered.  

If you contact us within half an hour of placing your order, we may be able to prevent it from being shipped. Cancelled orders result in a 5% cancellation fee, to help cover the cost of transaction fees which are not refunded to us, even if an order is cancelled. Thank you for understanding as a small business we are not able to absorb those fees.

Order Combination

If you wish to add to your order, please send us an email. If your order has not been processed, you may be able to add to your order. We cannot guarantee orders can be added to. Once placed, orders or items cannot be cancelled. If you place two separate orders on the website with two separate shipping charges they cannot be combined. We must be contacted directly for orders to be added to.

Refund Policy & Breakage
Claims of damage must be made within 2 days of receiving your shipment.

Our policy lasts 10 days from delivery. If 10 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund or exchange.

If a customer returns over $500 of merchandise within a 10 day period, their account will be suspended for 60 days.

Sale items are final sale.

To be eligible for a return, your item must be unused and in the same condition that you received it. All original stickers must be attached. Items that are discounted 40% or more are nonreturnable and are final sale.

Polish Pottery is hand painted. For this reason, the item you receive may differ slightly in appearance to the item photographed on our website. If you would like to receive a picture of the actual piece we have in stock, please contact us and we are happy to do so. We do our best to ensure our photos are as accurate as possible, but as each piece is hand painted, flower placement, color saturation, and brushwork will have slight variations. If you do not like the way a piece is painted, you are more than welcome to return it. Shipping costs in this instance are the responsibility of the customer.

To complete your return, we require a receipt or proof of purchase. All original stickers must be attached. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping costs are non refundable.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, items discounted over 40% cannot be returned or exchanged.

Replacements (if applicable)
We only replace items if they are defective or damaged. Claims of damage must be made within 2 days of receiving the item. If you need to exchange it for the same item, send us an email at For damaged goods please see the section on damage below.

To return your product, you should mail your product to: 25907 Detroit Rd Westlake Ohio US 44145

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Broken Pottery
Broken pottery will be replaced or refunded (excluding shipping) pending product availability. If pottery is broken upon receipt we must be notified within 2 days of delivery. Photos of broken pottery and box received in must be sent to receive a refund as well as for us to file a claim. We will take responsibility for filing all claims with USPS. 
Unfortunately, even if an item arrives broken shipping costs are nonrefundable.

Lost/Missing Packages

If a package is not delivered after a delivery notification is sent to the customer, first wait 24 hours. If the package is still not delivered, then contact us. We will file a claim with the shipping company to attempt to locate your package. This may take up to 10 business days. Please note, unfortunately we are unable to give refunds for lost/missing packages until after the claim with the shipper has been completed. It is only after the shipper has deemed the package missing that we will issue a refund for the pottery included in the missing shipment. 

We reserve the right to cancel / refuse any order at any time. 

These policies are subject to change at any time.